top of page

Wild Cut Designs | Terms and Conditions

DSC_4294_edited.png

PRICING 

We make every attempt to avoid errors in pricing and product information, however, on the rare occasion that a mistake occurs, we reserve the right to correct it. We reserve the right to use our discretion to refuse to accept your order, rescind an order placed with incorrect pricing or cancel the order and terminate the sale contract. Where we have accepted payment for an order we will refund the price you paid. If the goods under the order have been shipped prior to the error being noticed, you agree to return the goods or pay the price difference. 

Our prices are subjected to change without notice and are updated on a regular basis. Please keep in mind that our designs use commodities such as gold and precious gemstones, when a change occurs in the market value this may on occasion reflect in our pricing.

 

PAYMENT

All products (including bespoke in progress items) remain the property of Wild Cut Designs ℅ Carina Tucci until payment in full for your order is received. Once payment is received you will be notified of how you will receive the item(s) Please refer to our online website for payment options

PRODUCTION AND SHIPPING 

Production times for each piece vary, especially the bespoke pieces, so please be sure to enquire about your specific order. Generally for bespoke pieces these detail would be covered in your consultation. 

 

Currently we only offer shipping in and around Australia please make an inquiry if you would like to ship something internationally. We use express registered shipping methods to ensure that your item is fully trackable. Please discuss the options for hand delivery if you are in Victoria. 

INSURANCE & VALUATIONS 

Our ready to wear pieces do not include insurance or valuations. However we do provide a care card on how best to care for you Wild Cut Design pieces.

Our bespoke pieces will automatically include complimentary valuations by our owner and creator, Carina Tucci. We can connect you with our insurance partner as per below.

Insurance

 

We highly recommend learning more about jewellery insurance to protect your bespoke treasured pieces. Wild Cut Designs partners with Q-Report Jewellery Insurance.

Q Report provides cover both inside and outside your home. You will be insured for damage, theft or even loss. It is an agreed value policy with many more features and benefits, including the ability to return to us as your preferred jeweller for replacement or repair. Learn more about protecting your jewellery with Q Report by clicking here.

Valuations 

 

Carina Tucci is a qualified registered NCJV (National Council of Jewellery Valuers) Valuer V0354 and offers the unique opportunity to have a legal Valuation drawn up for any items purchased. If you would like to discuss further please feel free to email us and we can make an appointment to discuss further. Alternatively you can visit CTW Jewellery Consultancy & Valuations for further information. 

 

RETURNS AND REFUNDS

 

Jewellery items sold by Wild Cut Designs are non refundable and we reserve the right to refuse a change of mind. All items are made to order or altered to fit your individual finger size so we are unable to facilitate change of mind, please be 100% sure when ordering. We are here to help and assist you throughout the process please email us to have a free consultation about any of our pieces.

CANCELLATIONS OR MODIFICATIONS 

For our ready to wear designs we offer requested ring sizes however no other modifications. We provided a sizing guide to help you make an informed decision as to your best fit. We cannot take responsibility for variations between different sizing methods and standards. 

If you find an item inspirational we recommend contacting us in regards to creating a bespoke piece. 

In regards to bespoke pieces it is a multi step process with consultation along the way. Changes can be discussed prior to the final sign off on design in line with a 50% deposit to confirm the order. Modifications within reason can be discussed for example a surprise engagement ring. Check resizing information.

RESIZING

Resizing is offered at a cost on most Wild Cut Design items however due to the unique nature of the bespoke jewellery and gemstones used, some items may have sizing restrictions, it is always best to have a consultation and ensure that the item you are purchasing from our online shop can be altered to fit your individual finger size. 

If you are ordering a bespoke custom designed product ie. an engagement ring, we will ensure that we measure your finger size so it is handmade to fit you, if for some reason when you collect your ring it doesn't fit it will be complementary to adjust your ring till it is correct and comfortable on your finger.

WARRANTY AND FAULTS

Each Wild Cut Design piece is carefully crafted from the highest quality materials. Designs are made by experienced jewellers and given the delicate nature of the hand-made process, we offer a 12 month warranty on all jewellery. Please note that these are applicable from the date of purchase.

This warranty covers manufacturing faults but does not cover neglect or wear & tear. Please keep in mind wear & tear includes scratching and best to refer to your jewellery care card on how to maintain your pieces correctly.

At our discretion we will replace or repair your damaged product.

bottom of page